Site Information
Returns Policy
At Genki we pride ourselves on our excellent customer relations. All our second hand merchandise has passed our stringent quality controls and has been fully play tested by our dedicated team. Brand new items are fresh from the manufacturer. UK Distance Selling permits customers spending over £42 to return any item you wish as long as you notify us within 14 days of receiving the item, and as long as the item is in exactly the same condition that you received it ie that any shrink wrap or seals are still unopened with new items. Of course in the very rare circumstances of a manufacturing defect where the defect was unapparent before opening shrink wrap or seal, this will not apply. Please note: notification must be in writing via email (or letter.) This is in full compliance with the Office of Fair Trading’s Distance Selling and Online Regulations (2000.)
The customer will be responsible for the postage costs incurred in returning the item, unless the reason for return is negligence on behalf of Genki Video Games or rare manufacturing defect. The postage costs are those incurred by the customer in returning the item to Genki Video Games. Please note: if the reason for return is negligence on behalf of Genki Video Games or rare maufacturing defect, Genki Video Games will bear the costs incurred by the customer in returning the item to us and the cost of resending a suitable replacement. Please be careful to check if the game will work on your system, if in doubt please email us: Genki Video Games will not bear postage costs for items returned due to compatibility issues. Please note: hardware has a three month warranty from date of purchase.
Company policy is to endeavour to do our utmost to find a suitable replacement for the customer. Should there not be a suitable replacement available, a refund will be issued. Although the Distance Selling Regulations permit 30 days to reach reach settlement, our Customer Service Charter’s aim is to reach a satisfactory conclusion right away. Please email us at sales@genkivideogames.com for a returns address, if you no longer have the invoice with the address printed on it. But please note: prior notification of a return to our customer service team will speed up the time we can settle the issue. Genki Video Games cannot be held responsible for any returns not received by us. Please include a brief note detailing how you wish to proceed.
Returns are a very small percentage of our total dispatches. But be assured: at Genki the customer is always king (or queen!)
Terms and Conditions
Philosophy
To make undiscovered gems of games deemed unfeasible for release in the West available for all to enjoy. At Genki we pride ourselves on high-grade, impeccable service, fast dispatch, a vast range of quality titles and extremely competitive prices.
Language & Compatability
The vast majority of the titles we stock are imported titles from Japan, with the odd Asian release. As such, the default game language will be Japanese for most of our games. Please bear this in mind in the case of games where language is a large part of gameplay. Furthermore, import titles may not be directly compatible with your system. If you are unsure, please refer to our compatibility guide in our FAQ’s. If you are still in any doubt, please email us for confirmation. Genki Video Games will not bear postage costs for items returned due to compatibility issues.
Warranty
All recycled consoles come with a three month warranty. Second hand consoles are extensively playtested before being put up for sale.
Credit & Debit Cards
Genki may require confirmation of the card holders billing address to prevent credit card fraud. We will request this via email. Please respond as soon as possible. We reserve the right to deliver only to the card holders billing address. In rare circumstances, we may also require proof of identity. Any information given is handled in the strictest of confidence on our secure mail server in compliance with the Data Protection Act.
Prices
Please note: prices exclude delivery charges.
Product Availability
Whilst our vast catalogue is online and successful card purchases automatically remove items from sale, on very rare occasions items may be missing in our warehouse. We will contact you immediately should this be the case.
UK Customers
If your goods do not arrive within 3 days of receipt of dispatch notification, please check your tracking number or email us should you require any assistance. Normal delivery time after dispatch one or two working days, depending on the service chosen (Special Delivery, RM24/48.) After dispatch, our team will email you with the tracking number for your package, if appropriate. All parcels can be tracked online. If you miss an attempted delivery, your parcel is most likely to be at your local post office or local depot.
Overseas Customers
If your goods do not arrive within 8 days of receipt of dispatch notification, please email us should you require any assistance. Delivery time varies greatly from country to country, but tracked postage allows our dispatches to receive priority handling. After dispatch, our team will email you with the tracking number for your package. All parcels can be tracked online. If you miss an attempted delivery, your parcel is most likely to be at your local post office or depot.
Overseas Import Duty and Taxes
While this varies from country to country, you may in some cases be required to pay import taxes and a handling fee upon receipt of your order. Please be aware of the rate of duty in your country, if applicable. As the United Kingdom is no longer a member of the European Union, customers within the EU member states may be liable to pay duty charges. Please note: all taxes and handling fees are the responsibility of the customer. There are no tax charges due nor included in our prices.
Customer Services
Genki Video Games upholds the Customer Service Charter with heart & nerve & sinew. However if you are not happy with any aspect of your order or the service you have received, we’d love to hear from you. Please feel free to contact our customer services department by e-mail at sales@genkivideogames.com. We will do our very best to reply promptly. You may also of course telephone us on (UK+44) (0)7811133366 (calls are charged at standard national or international cell rates), though sometimes an email can be helpful to allow us to fully investigate.
The terms of this contract do not affect your statutory rights as a consumer. We reserve the right to amend our terms and conditions at any time without prior notification. This site is copyright of GenkiVideoGames.com.
GenkiVideoGames.com The Pinnacle of Digital Entertainment
Security and Payment
Checkout Options
Various options are available to help facilitate payment:
Option 1: Order with credit or debit card with payment taken by universally renowned Woo Payments or PayPal. Both are fully secure utilizing the very latest encryption technology. Add your desired items to the cart and when finished, click on the “Shopping Cart” link. Enter the shipping destination and follow the on screen prompts to be connected to PayPal or Woo Payment’s secure payments systems. As soon as your order is successfully placed, the goods are automatically removed from our inventory ensuring we always fulfill your original order.
Option 2: Order by bank transfer and send payment via BACS. Please note though: we would need the customers bank details in return, should a refund be required.
Option 3: Copy / Print your order
Please send us the details of your order along with how you’d like to pay. You can email it or post it to us.
There is a small chance the goods could sell out in the meantime, so please email the order first to reserve them if possible. Also, please remember to use the shopping cart to calculate the correct postage.
Pay by Credit or Debit Card
We accept all major credit cards – Visa, Mastercard, Visa Delta, Switch, Solo, Visa Electron, Visa Purchasing…
There are no credit or debit card surcharges. Payment is taken through market leader Woo Payments or PayPal: both fully encrypted and use secure servers. No credit or debit card details reach or are stored with GenkiVideoGames.com
Pay by Cheque
We accept cheques payable in Pounds Sterling.
Please make all cheques payable to: “GenkiVideoGames.com”
Allow 5 working days for cheques to clear, though in most cases it will clear before this. We also accept cheques from overseas, payable in Pounds Sterling. Overseas cheques will take around 10 working days to clear. Please email for more details.
Pay by Postal Order
This is a safer alternative to sending cash through the post and is automatically insured from loss. Please make all orders payable to: “GenkiVideoGames.com”. If you are sending an International Money Order, please ensure the order has a Sterling equivalent value written on it.
PayPal
We can accept payments through PayPal. Just follow the links from the shopping cart to complete a PayPal payment…
Direct Money Transfer
You can wire money directly to our bank account. An International money transfer may incur a handling charge at both ends if sent through a bank. Please be aware that all costs must be met by the customer. Please request our bank transfer when placing your order. We can let you know the Iban number and Bic code which can substantially reduce the costs in certain countries. If you email us once you have made the transfer, it will speed up dispatch of your order.
Another method of wiring money is through a Western Union transfer. It is very quick, though the costs may be slightly higher than a bank transfer depending on the amount sent.
Cash
Please only send Pounds Sterling, or the equivalent in Euro’s, via registered mail with sufficient insurance to cover it should it not be delivered. GenkiVideoGames.com cannot be held responsible for any missing monies sent through the mail.
If there is another payment method you would like to use then please email us at sales@genkivideogames.com and we will tell you if we can accept it.
Privacy Policy
Genki Video Games are committed to protecting your privacy.
Collection & Use of Information
When you order we require you to give your name and delivery address so that we can send your order out to you. We also require an email address so that you can receive confirmation a payment has been made and confirmation of dispatch. Providing an email address also allows us to contact you if necessary regarding your order. A telephone number may help receive tracking updates.
If you sign up to our emailing list, we will send you emails from GenkiVideoGames.com regarding new hardware releases and new additions to our vast stock of games – full unsubscribe links are in the email.
Protection of Customer Information
When you place an order, we use PayPal and Woo Payment’s secure servers. The secure server software (SSL) encrypts all information you input before it is sent to PayPal/Woo Payments. GenkiVideoGames.com only receives the information necessary to complete your order. As such we do not receive any payment details. Information in compliance with the UK Data Protection Acts of 1984 and 1998 to ensure your data is never compromised.
Disclosure of Information
Genki Video Games does not supply your order information to third parties.
Privacy Policy Contact
If you have any queries with regard to our privacy policy, please feel free to contact us at sales@genkivideogames.com
About Genki
Genki Video Games Team has been on the import scene a long time enjoying many fine import-only titles through the humble 8bit, golden 16bit, exciting 32bit and mass market Next Generation era’s. Japan remains undoubtedly the number one games market in the world in terms of size: often treated to superior service than the West. While region protection and varying release schedules still exist, Genki can be relied on to ensure East and West do meet. And what a collision it can be.
Along with the latest releases generating vast queues around Akihabara in Tokyo, we stock a vast back catalogue of titles here at Genki. Whilst ushering in the new and silky technology, there are too many classic titles unknown in the West due to insufficient press coverage or the system dying an early death. Genki feels great pride as a company at bringing the joy and delight of these titles to unexpecting gamers. Gameplay is the golden thread running through our classic collection. Crystal pure gameplay.
GenkiVideoGames.com was founded to bring more more exposure to the delightful Japanese exclusive titles that don’t make it to the West. In a global world influences from other cultures cross pollinate across the internet and growing exposure to manga, anime and Akiba culture has meant bringing out Japanese games in Western markets is much more feasible. The situation has improved, but going back over the last couple of decades we can see countless examples of fine games not being released outside Japan, particularly on machines that excelled in Japan such as the PC Engine and Saturn.
Genki launched properly on seven eleven (7th of November) 2005 (though we have no connection to the convenience store…) Genki generally means “fine”, and is frequently used to ask “How are you?” In Japan. The language translation software often brings this out as “Is it vigorous?” which is slightly more vague in the English language…. Luckily certain members of the Genki team speak Japanese allowing us to avoid disturbing the harmony too much with our gruff Western ways on buying trips to Japan. And it also lets us get hold of titles not commonly available – but we always base our price on what we have paid for the game and not what we could potentially sell it for. Hopefully in doing so we are making import gaming less exclusive.
The beauty of the import market is the vast variety of genres and systems it has. Whilst there will always be the big titles on each system such as Taromaru, Crows and Dungeons and Dragons on the Saturn, or Kaze Kiri, Steam Hearts and Sapphire on the PC Engine, we get requests for train sims, pachinko titles, anime-themed Famicom games, a bomb diffusing game on the PSX, war sims… Of course our staple market is the shoot ’em up and fighting title with liberal lashings of platformers. But the real beauty lies in the diversity of titles out there. Such requests are always welcome – it often alerts us to brilliant titles we may have missed and hopefully ends with another very satisfied customer…
Genki realises what a closely knit community the import scene is lucky enough to have. As such we aim to provide solid advice, impeccable service and shinkansen speed dispatch. Here for the long haul, we hope you’ll enjoy the ride.
GenkiVideoGames.com – The Future is now.